Alua Golf Trinidad

Freundlicher Personal, sehr gute Frühstück schönes großes Zimmer mit Meerblick!!!

Muy bien el hotel, en una zona excelente, el buffet aceptable

We have stayed at the Trinidad before when under Roc ownership. The new owners, Alua have made some improvements but it is far from being a four star hotel and doubt it ever will be. Upgrades have taken place in the lobby, outside pool areas and public bathrooms however everything else remains the same. Dated communal areas, canteen style cramped restaurant. The staff have improved (except a few) and are far more professional however the waiting staff in the restaurant are poor, the main the restaurant is the stuff of nightmares, cramped, feels unclean and very poor quality food offerings, the kitchen staff need to improve as the food labelling is atrocious and could make someone very unwell, my wife has a couple of intorelances ( not just to me!) and some days the food label would include all allergens such as milk, gluten etc, the next day nothing on them even though it's the same food! A very dangerous practice and one which should be rectified by the relevant head of department. Food quality is poor, although fish is available it is frozen, frozen vegetables, cheap cuts of pork or processed turkey, plenty offal dishes to try and standard Spanish desserts...oh and kiwis so hard can break your jaw! We stayed all inclusive, drinks are good and branded spirits offered, however we stayed in late May and the hotel really didn't seem to cater too well for AI guests the snacks are hidden away in the restaurant and you feel like you are an inconvenience when visiting.. not to worry though one visit is enough unless you like processed Hot dogs or burger with a helping of frozen chips. Oh and one treasure you must see is the old bar within the lobby, proper retro and could actually be utilised in a far better capacity. All in all we gave it a further try and unfortunately won't try again. Great location, Good staff and clean but definitely not four star.

This is my first review of this hotel , I’m here now & you’ll get a full & frank no bull review when I return home , if you’re Spanish it’s fantastic , I’m not I’m English , no disrespect to anyone at the hotel it’s their country not mine but we were sold this holiday by Jet2 , I am not a bitter Englishman but I will tell you the truth in my next review when I get home , if you have booked perhaps change it

The hotel is in an excellent location but the interior is getting a bit tired and could do with a revamp. Rooms are spacious and the beds are comfortable, and food and all-inclusive drinks choices are adequate. The heavy glass sliding wardrobe doors required the muscles of Hulk Hogan to open, but once the reception was notified of this, a tecnico came quickly to the room and spent some time efficiently fixing the sliders and they could be moved much easier! The entertainment staff work very hard to put on evening shows when professionals aren't booked. But what annoyed us the most was the constant and daily repetitive music emanating from a mobile speaker unit placed on the stage at the Bar Tropic/main pool outside area, set at a rather unnecessarily loud volume, disturbing the ambience continuously through the day, with no consideration at all for a quiet 'siesta' period during the afternoon. Checkout was absolutely horrid and tarnished the entire week we'd enjoyed upto this point. We approached the reception desk at 09:35, where two young male receptionists were on duty; one of them CHECKING IN a customer (At 09:35???) and the other receptionist was doing nothing but dither about pretending to be busy doing other things but not serving any customers!!! All we wanted to do was return the drinks fichas and reclaim the €2 and then leave. 09:35 is the time for people CHECKING OUT and not CHECKING IN!!! As we waited for 15 minutes for the early morning CHECK-IN to be processed, standing beside this customer, not once did the receptionist look in our direction or acknowledge our presence, and a queue had formed during this time, behind the customer being checked in and not behind us. Once the 09:35 check-in was completed, only then did the receptionist 'suddenly notice' our presence and told us to join the back of the queue!!!! This was an absolutely absurd way to treat any guest who simply wanted their €2 back, and go. A simpler return scheme should be put in place for these fichas, both at the bars and at the reception desk. In the huge and resounding atrium space and 'Agua' bar area, there's another mobile speaker unit placed on the stage by the entertainment staff, also constantly and unnecessarily playing daily repetitive music. After only one day of our 7-day stay, this began to grind on my nerves! We would like to return to this hotel at some point, but not if we're going to be subjected to the same set of songs over and over again, or with no quiet periods!!

Arrived today. We normally stay at The Sabinal but thought we would try the other end of Roquetas... Nice friendly man on reception. We arrived early from uk so left luggage and returned later as room not ready until 3pm. Nothing really explained to us. Came upto our room. Wanted to use the safe but couldnt as needed to pay to do so which wasnt stated at Checking in. Cost will be 28 euros! Don't pay anything for one at The Sabinal Was told someone would be up to unlock it in 15 minutes....still waiting 1 hour